Question 1

What is TrackoHealth?

Accepted Answer

TrackoHealth turns lab and imaging reports into clear, structured summaries. We organize your results by body system, flag values that may warrant attention, and present everything in plain, non-definitive language so you can have a more informed conversation with your clinician.

Question 2

Does TrackoHealth provide medical advice or a diagnosis?

Accepted Answer

No. TrackoHealth is an informational tool only. It does not diagnose conditions, prescribe treatment, or replace a qualified healthcare professional. Always consult your clinician for medical decisions.

Question 3

Which file types can I upload?

Accepted Answer

You can upload one PDF, or up to ten images (PNG, JPG, JPEG, WEBP, HEIC, or HEIF). The two modes are mutually exclusive within a single report. The maximum size is 100 MB.

Question 4

How are my reports priced?

Accepted Answer

We offer a free tier with limited pages, a pay-as-you-go option for one-off reports, and a premium subscription with a monthly task allowance. You can review live pricing on the upload screen — pricing is shown in your local currency where supported.

Question 5

How long are my reports stored?

Accepted Answer

Generated reports are retained for 30 days from the date of generation. You can download a PDF copy at any time during that period from your dashboard.

Question 6

Is my health data secure?

Accepted Answer

Yes. Your data is encrypted in transit and at rest. We do not share personal health information with third parties without your explicit consent, except where required by law. You can request deletion of your account and associated data at any time.

Question 7

Can I share my report with my doctor?

Accepted Answer

Yes. Every report can be downloaded as a clean, printable PDF that you can email, print, or share directly with your healthcare professional.

Question 8

What if a report fails to generate?

Accepted Answer

If processing fails for a reason within our control — such as an unreadable scan or a non-clinical document — your task allowance is automatically refunded so you can retry with a different file.

Question 9

Do I need an account to use TrackoHealth?

Accepted Answer

You can generate a limited free summary as a guest. Creating a free account unlocks your dashboard, retained reports, trend tracking across uploads, and PDF downloads.

Question 10

How do I delete my account?

Accepted Answer

You can delete your account and all associated data from the account settings inside your dashboard. The deletion is final and removes your reports as well.

Frequently asked questions